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Digital Customer Experience Forum
November 28, 2019 - November 29, 2019
In the business world, the customer is king, and same applies to the Banking Financial Services and Insurance sector the focus of 2019 Digital Customer Experience Forum (DCxForum2019) holding at the DoubleTree by Hilton Hotel in Nairobi, Kenya on the 28th – 29th of November.
The conference will focus on every aspect of Digital Customer Experience strategy, design and how technologies like; Analytics, Business Intelligence, Artificial Intelligence, Machine Learning and Bots can ensure satisfaction of customer’s expectations and exceed them in this digital era.
The Digital Customer Experience Forum is created for banking and financial service industry executives who want to learn about innovative technology for engaging and growing their customer base. It aims to align African customer experience with Global Best Practice. The event is a hub spot for Customer Experience professionals and Customer Experience solution providers alike who are looking to make tremendous improvement across the African continent. This conference will focus on every aspect of Digital Customer Experience strategy, design led cultural development and technology selection that will not only ensure customer’s expectations are exceeded in the digital era, but also improve internal processes and drive revenue.